Privacy Policy

1. Who We Are

This Privacy Policy explains how PICNIGO LLP ("Picnigo", "we", "our", "us") collects, uses, stores, and shares your personal data when you use the Picnigo mobile application and related services.

PICNIGO LLP is based in Malappuram, India.

Website: https://picnigo.com
Email: info@picnigo.com

2. Data We Collect

Depending on how you use our app, we may collect:

• Account information: such as name, email address, phone number, and profile details.
• Location data: such as approximate or precise location when enabled by you.
• Photos, files, and media: content you upload, share, or otherwise provide in the app.
• Payment and transaction data: payment-related details and transaction records used to process purchases and services.
• Technical and usage data: device identifiers, app logs, crash analytics, and usage events (including through service providers such as Firebase).

3. Why We Use Your Data

We process personal data to:

• Create and manage your account.
• Deliver core app features and personalized experiences.
• Enable location-based functionality where relevant.
• Support media upload, storage, and display features.
• Process payments and maintain transaction records.
• Improve app performance, security, and reliability.
• Respond to support requests and legal obligations.

4. Payments and Transaction Processing

For payment and settlement services, we rely on trusted third-party processors such as Razorpay and Setu. These providers process payment details according to their own privacy policies and security standards.

We do not store full sensitive payment credentials (such as complete card numbers) on our own systems unless required and permitted by applicable law and payment standards.

5. Third-Party Services

We may use third-party service providers to operate and improve our services, including:

• Firebase: analytics, crash reporting, and related backend support.
• Razorpay: payment processing.
• Setu: payment/banking integration services.

These providers may process personal data on our behalf and under contractual safeguards.

6. Data Sharing and Disclosure

We may share information only as necessary with:

• Service providers that help us run the app and process payments.
• Authorities or regulators when required by law.
• Successors in a merger, acquisition, or business transfer, subject to appropriate protections.

We do not sell your personal data to third parties.

7. Data Retention

We keep personal data only as long as needed for service delivery, legal compliance, dispute resolution, and enforcement of agreements. Retention periods vary based on data type and legal requirements.

8. Security

We use reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or alteration. No system can be guaranteed to be fully secure, but we continuously work to improve our protections.

9. Children’s Privacy

Picnigo may be accessed by children under 13 only with parent or guardian supervision and consent where required by law. We encourage parents/guardians to monitor children's use of digital services.

If you are a parent/guardian and believe a child has provided personal data without proper consent, contact us at info@picnigo.com, and we will review and take appropriate action.

10. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Request access to your personal data.
• Request correction or update of inaccurate data.
• Request deletion of your data and account.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

11. Account Deletion

Users can delete their account directly inside the app using the "Delete My Account" option.

If you are not able to delete your account through the app, please contact info@picnigo.com for support.

Once requested, we process account deletion and remove or anonymize associated personal data, except data we must retain for legal, security, fraud prevention, or accounting purposes.

12. International Data Transfers

Some of our service providers may process data outside your state or country. Where applicable, we take steps to ensure an appropriate level of protection for transferred personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, contact us:

• PICNIGO LLP
• Malappuram, India
• Email: info@picnigo.com
• Website: https://picnigo.com